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Privacy Policy

Lumenn AI Privacy Policy 

Effective Date: January 1, 2025 

Welcome to Lumenn AI (“Lumenn,” “we,” “our,” or “us”). Your privacy is our priority, and we are committed to safeguarding the personal and business information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our platform and services (collectively referred to as the “Service”). By using the Service, you agree to the terms described in this Privacy Policy. 

Information We Collect 

We collect information to enhance our Service, deliver personalized experiences, and ensure secure interactions. The information we gather includes: 

1. Information You Provide 

  • Contact Information: Your name, email address, phone number, and other details shared when you sign up, request a demo, or contact us. 
  • Account Information: Details like preferences, saved settings, and any customizations made within your Lumenn AI account. 
  • Communications: Messages or inquiries you send to our support team or other communication channels. 

2. Information Collected Automatically 

  • Usage Data: IP addresses, browser types, operating systems, interaction logs, and other details about your use of the Service. 
  • Cookies and Tracking Technologies: Data gathered using cookies, web beacons, and similar technologies to enhance user experience and analyze platform performance. 

3. Information from Third Parties 

We may receive additional data from trusted partners, analytics providers, or other external sources to improve your experience and refine our offerings. 

How We Use Your Information 

Lumenn AI utilizes collected information for: 

  • Providing and maintaining the Service’s core functionalities. 
  • Generating actionable insights and analytics using Generative AI (GenAI). 
  • Delivering personalized user experiences, including AI-driven recommendations and Large Language Model (LLM) enhancements. 
  • Supporting data visualization, business intelligence, and predictive analytics. 
  • Monitoring, troubleshooting, and improving Service quality. 
  • Communicating updates, promotional content, and Service-related information. 
  • Ensuring data security, fraud prevention, and compliance with legal requirements. 


How We Share Your Information 

We share your information responsibly and only as necessary to deliver our Service effectively: 

1. With Trusted Partners 

  • Service Providers: Third-party vendors who assist in operating, improving, and securing the Service. These providers are bound by strict confidentiality agreements. 
  • Analytics and Monitoring Tools: Platforms like Google Analytics to analyze usage patterns and optimize the Service. 

2. For Legal Compliance 

  • When required to comply with legal obligations, enforce our terms, or protect the rights and safety of Lumenn AI and its users. 

3. In Business Transactions 

  • In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction. 

Note: We do not sell, rent, or trade personal information for direct marketing purposes without your explicit consent. 

Your Privacy Choices 

We empower you to control your personal data and its usage: 

  • Manage Cookies: Adjust your browser settings to accept, reject, or manage cookies. Disabling cookies may affect some features of the Service. 
  • Marketing Preferences: Opt out of promotional emails by following the unsubscribe instructions included in the communication. 
  • Access and Updates: Contact us to access, update, or correct your personal information. 


Data Privacy and Security 

Lumenn AI prioritizes the security and privacy of your data. We implement advanced security measures, including encryption and access controls, to protect your information from unauthorized access, alteration, or loss. While no system is infallible, we are dedicated to continuously improving our security protocols. 

Our approach to data privacy is aligned with global standards, ensuring compliance with regulations such as GDPR, CCPA, and others. We are committed to: 

  • Securing both user and enterprise data. 
  • Protecting sensitive business intelligence processed via LLMs and AI-driven tools. 
  • Maintaining transparency in data handling practices. 


Updates to This Privacy Policy 

We may revise this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated policy will be effective upon posting on our website. We encourage you to review this page regularly. 

Contact Us 

For questions or concerns about this Privacy Policy or our data practices, please reach out: 

  • Phone: +1 (347) 901-4845 

Thank you for trusting Lumenn AI with your data visualization and business intelligence needs. We are committed to providing a secure and innovative experience, helping you unlock the full potential of your enterprise data.