Lumenn AI Terms of Use
Effective Date: January 1, 2025
Welcome to Lumenn AI (“we,” “our,” or “us”). These Terms of Use (the “Terms”) govern your access to and use of our platform, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you may not access or use the Services.
At Lumenn AI, we are committed to safeguarding your data privacy, user privacy, and maintaining compliance with global standards. Please review our Privacy Policy to understand how we collect, use, and protect your data.
- User Responsibilities
By using the Services, you agree to:
- Lawful Use: Utilize the Services solely for lawful purposes and in compliance with applicable laws and regulations.
- Prohibited Activities: Refrain from actions that misuse the Services, such as attempting unauthorized access, introducing malicious code, or violating policies related to data usage.
- Account Security: Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access or suspected breaches.
- Data Privacy and Security
2.1 Data Handling
- Data Access: Lumenn AI enables querying your enterprise data without requiring extraction or relocation from your original data storage. Your data remains securely within your enterprise database, accessed via industry-standard connectors.
- Data Processing: Our platform leverages advanced Large Language Models (LLMs) to process queries and generate insights. All processing occurs within our secure infrastructure, ensuring your sensitive data remains protected.
2.2 Compliance and Standards
We adhere to global data protection regulations, including but not limited to:
- GDPR (General Data Protection Regulation) for users in the European Union.
- CCPA (California Consumer Privacy Act) for users in California.
- Other Regulations applicable to your jurisdiction.
2.3 User Privacy
- Personal Data: We may collect user information (e.g., names, email addresses, and usage data) to deliver personalized services, ensure system security, and enhance functionality.
- Anonymized Data: Aggregated and anonymized usage data may be used to improve our Services without compromising identifiable information.
- Data Security: We employ advanced measures, including encryption, regular security audits, and industry-best practices, to safeguard your data. However, no system can guarantee complete security.
- Intellectual Property Rights
3.1 Ownership
- Lumenn AI retains all intellectual property rights related to the Services, including but not limited to software, algorithms, designs, and proprietary technologies.
- Users retain ownership of their input data and any outputs generated through the Services.
3.2 Limited License
- We grant you a non-exclusive, non-transferable, revocable license to use the Services solely for your organization’s internal business purposes, subject to these Terms.
3.3 Restrictions
You agree not to:
- Reverse-engineer, decompile, or attempt to extract the source code of our platform.
- Use the Services to create competing products or for purposes that violate these Terms.
- Prohibited Use of Services
You may not use the Services to:
- Violate intellectual property rights or applicable laws.
- Promote unlawful activities, discrimination, or hate speech.
- Breach security measures or introduce harmful software.
- Service Availability and Updates
5.1 Availability
We strive for high uptime and reliable service. However, we do not guarantee uninterrupted access. Periodic maintenance, upgrades, or unforeseen technical issues may affect availability.
5.2 Updates
To enhance functionality and security, we may provide updates, including patches, new features, and improvements. By using our Services, you agree to receive such updates.
- Limitations of Liability
To the maximum extent permitted by law, Lumenn AI is not liable for:
- Any direct, indirect, incidental, or consequential damages arising from your use of the Services.
- Loss of data, revenue, or business opportunities due to interruptions or errors in the Services.
- Changes to the Terms
We reserve the right to modify these Terms at any time. Significant changes will be communicated through the Services or via email. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.
- Termination
We may suspend or terminate your access to the Services if you violate these Terms or engage in activities compromising the security or integrity of our platform.
- Contact Information
For questions about these Terms or our data practices, please contact us at:
